Sony takes 7 months to figure out how to reply to an email.

So I bought a very nice HD video Cam (HDRSR7) from Sony last July. Great camera so I even signed up to the MySony website where they were offering some great rewards for purchasing this product with signing up. Strangely, nothing happened so I emailed them (a few times from the form [image shown]).
On the site Sony says they’ll be back to you in 48 hours (pretty good eh!)

FINALLY a response email arrives over 7 months later :


Not quite what I was expecting… but at least they admitted their fault. Thanks Sony 🙂

Now if only I could remember what I was trying to get them to do…???

Updated Mon 11 Feb…:

They sent me another useless reply (wow inside 24 hours).
Ok they spelled my name wrong. Now should I call the number – they’re not making it easy for me…?!?!

Dear Iian,

Thank you for your enquiry.

Due to the nature of your enquiry, we suggest that you contact our Customer Infoline on 1300 13 7669 (Mon – Fri 8am-6pm. EST), with your CASE #479251. This service is designed for certain types of enquiries that can be resolved more efficiently over the phone where one of our trained officers can provide you with the assistance you require.



Sony Australia

Customer Contact Centre

Tell us what you think!

We want to know what you think of our email and phone support.

Simply fill in our short survey at

I will have to fill out this survey to see what happens… watch this space…

I got the same email again a 5 days after my first email! What are these guys on?
MY first email was from Derek, maybe Jordan is the man to handle this one?!


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