Moshtix Needs To Sing Their Sorry Song

Update 17/05 at bottom of post, after jump

Splendour in the Grass went on sale today, and Moshtix had a pretty good go at ruining absolutely everything. Quick summary for the uninformed:

  • 8:45am Everyone in Australia who loves music preps their computer
  • 9:00am 32,000 tickets go on sale
  • 9:01am – 2:14pm It all goes horribly wrong, site outages, mass complaints, Aussies take their complaints to the social space, Moshtix disable comments on Facebook, realise their mistake some hours later and switch comments back on
  • 2:15pm All tickets are sold out, thousands of people are filled with rage

After the jump I’m going to lay out a few examples of the kind of negative sentiment Moshtix have been receiving over the course of the day, and then lay out some blunt advice for what I’d like to see them do now. Yes, there will be swearing.

Facebook Comments

Tweets

Now that we’ve had a good laugh, let’s talk briefly about what should happen next. We’ve seen a few brands prominently screw up in the social space, and deal with it in different ways. Nestle got trumped by Greenpeace, and didn’t cope too well with it – censoring comments, and clearly showing how irritated they were in the tone of voice in their “brand personality. Not great.

Dominos however, after having employees release some rather disgusting videos of unhygienic things they do to pizza before it gets delivered, dealt with the situation swiftly and well. The President of Dominos USA quickly hopped in front of a camera, and put an apology out to YouTube, and was transparent about the methods they were undertaking to solve the issue. Media began to focus on the apology rather than the original problem – day saved for Dominos.

What I want to see, is for Moshtix to go down the Dominos road. They need to apologise profusely and accept responsibility for the frustration they caused people today. They’ve started doing this already, but not broadly enough. They need to be 100% transparent about what they’re going to do, to make sure this doesn’t happen again.

They need to do it in song. I want to see, and hear, the head of Moshtix, or a choir formed by the entire company, singing a beautifully composed tailor-made “I’m Very, Very, Very Sorry” song. If they do that, or something equally awesome, then I’m sure they could win some of that lost loyalty back.

Update: 10/5

Yesterday (Sun 9/5) around 6:20pm Moshtix made a somewhat formal attempt to apologise, and justify the system collapse that occurred on Thursday. I’ll quote it below for you, to save you the effort of going to find it. If you do want to see it on the original site, it’s here.

STATEMENT REGARDING SPLENDOUR IN THE GRASS TICKET SALES ON THURSDAY 6th MAY

Thursday was a big day for moshtix. We had over 1.5m phone call attempts to our ticketing hotline, and our website registered more than 3.6m page impressions. That type of demand for one event is pretty amazing, and a great reflection of the incredible significance that Splendour in the Grass now has on the Australian festival calendar.

In preparing for Splendour in the Grass 2010, we analysed data from previous years and prepared ourselves accordingly, taking into account the additional demand that this years incredible line up would generate. The two pre-sales went very smoothly as expected, however the demand for tickets on Thursday, particularly on the internet, exceeded everyones expectations. We estimate that at least twice the number of people applied for tickets compared to last year. Inevitably, some fans had a very frustrating experience when trying to secure tickets which we regret. As always, we take our customers feedback very seriously and are in the process of reviewing the days events in detail to identify any areas that can be improved.

As most regular ticket buyers will know, all major ticketing companies at some stage will experience criticism when demand for certain events significantly exceeds supply. They can also receive criticism when the customers experience in trying to secure tickets is not in line with their expectations. We received criticism on both fronts yesterday, and again, we regret the inconvenience those customers experienced. Coincidentally, the day after Splendour went on sale, one of Australias major ticket retailers was criticised regarding availability and performance around a major on-sale, something we empathised with.

moshtix is extremely proud to be the ticketing provider for the 2010 Splendour in the Grass festival. We are also very proud of the position we have established in the Australian market as the preferred ticketing provider for major festival and outdoor events. That reputation has been built over many years and thousands of successful events. We have learned much from Thursday’s on sale and look forward to working closely with the Splendour in the Grass promoters to deliver an incredible festival in 2010.

They posted the link to this apology on Facebook, and needless to say, it wasn’t terribly well received. Incredibly obvious examples of this below.

A formal statement is all well and good, and they should be congratulated for recognising that there was a problem at all. So, kudos Moshtix, you kind of said sorry. The problem with this approach is that when a brand/company releases a formal statement, it absolutely comes across that way – which means no one has anything to relate to. There’s no personality, and it’s hard to empathise, making it relatively ineffective.

On top of this, they try to justify the issue – “We didn’t know so many people would hit the server!” – as many of you have pointed out in the comments below, this is a pretty weak excuse. By using it, they just aggravate people further – and why on earth would you bother doing that? Being overly defensive almost never wins you friends.
The sentence stating they’re reviewing, and attempting to identify problems isn’t nearly concrete enough to assure customers that the problem is being taken in hand, or that it will ever be corrected.

Personally, I still think they should sing a song (or do something equally awesome to spin this) – but as time wears on, it gets less relevant, will be less effective, and may already be too late. Perhaps someone else will sing it for them, and show ’em how it’s done?

Update 14/05

Just a brief update for those concerned, more strange action from whomever is behind the Moshtix Facebook Page. Lynette got in touch with me via the comments below and on Facebook to give me the following facts.

  • All her comments from the Moshtix Facebook Page have been removed
  • She was then blocked from accessing the Page
  • This happened in the last 24 hours

Now, I actually used a screenshot of one of Lynette’s comments to illustrate how grumpy people were with Moshtix – so we have the proof right here that is has in fact been removed. Not only that, we have the proof that the comment itself was relatively inoffensive compared to some.

My first assumption was that she’d been using offensive language, and so had simply been moderated away – but viewing her comment, and viewing comments that have been left untouched, this simply isn’t the case. For instance, my “Personal Favourite” from well up above is still intact, and it consists only of swearing. Removing offensive language from a Facebook Page is fairly standard practice, but it’s not what’s going on here.

So, that’s the big question isn’t it? What is going on here? Who is running the Moshtix Page, and why are they doing it so poorly? Are they not learning from their lessons? So much for taking feedback, good or bad.

Lynette has started a Facebook Group for people that are against this bizarre censorship, or are just plain angry, and she’s not the only one. They’re open to anyone to join.

I’m going to see if I can get in touch with Moshtix (again) and find out what’s going on here. If you’ve been moderated away from their social channels for what appears to be no good reason, let me know in the comments below.

I’ve also heard talk about amusing anti-Moshtix flyers floating around Brisbane, if anyone has a photo of one of these – I’d love to see it!

Update 17/05

Hah, excellent. Here’s an example of the poster I mentioned above.

I Was Emotionally Raped By Moshtix

This is a perfect example of just how angry people have gotten over the incident. It’s rare that people will take their ire from the digital realm, and move it into the material space – it’s just so much more effort in comparison.

Meanwhile, Moshtix still haven’t gotten back to me, or anyone I know that has attempted to contact them.

If you’d like to jump on the bandwagon and prompt some form of response, feel free. Here they are on Facebook, here is their site contact form.

@tali3sin

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59 Responses to Moshtix Needs To Sing Their Sorry Song

  1. joelyrighteous says:

    I personally think people are dramatically over-reacting to this situation. As someone who has been attending festivals for years and years and has bought tickets online for as long as you’ve been able I’ve come to expect website outages as the norm. It happens each and every year when the big festivals (BDO, Splendor etc) go on sale. Its easy to push blame at the ticket providers however as anyone who has worked in the online space knows these things happen and when you have 50,000 people trying to simultaneously access your site it is difficult to avoid issues. The cost of increasing their infrastructure to support these influxes of people would be extremely expensive and unfortunately it is probably not financially viable for them to pay for this based on only one or two events a year that cause these levels of traffic.

    Yes its annoying and frustrating, but its not the end of the world and at the end of the day everyone still has an equal chance of getting their tickets.

    • Paul says:

      I see what you’re saying, and I agree re: site outages, but they handled the communication of it very poorly and that’s where it all fell apart in the end.

    • Jordan says:

      You can hire excess server capacity on demand from the cloud these days, from Amazon or a bunch of other providers. Given the predictable large spike in traffic that occurs when any major festival goes on sale, ticketing companies should make use of these services so their sites can scale up to match the typical loads they encounter. The “we don’t have the infrastructure” excuse just doesn’t cut it any more.

      • Paul says:

        That’s a pretty good point – but what encourages them to do it if they sell all their tickets anyway? Mass exodus of customers I guess, but when is that going to happen?

      • Will says:

        Jordan – It’s a pretty naive assumption that buying more servers == better response.

        Designing an application to scale linearly for this type of scenario is extremely difficult.

        Ticketing is first-come-first-served, with an expectation that you’ll have an immediate response as to whether you can get the tickets or not.

        While they could have handled the situation better (by putting some sort of limit on number of active sessions, and bouncing everyone else to ‘Busy’ pages). There’s an inherent contention ratio in the product availability which makes this especially challenging, and will result in people being disappointed one way or another.

        Both eBay and Amazon by comparison have comparatively low contention ratios for limited resources.

        Amazon doesn’t have this problem because they don’t allocate stock at purchase time, and if it turns out they’re out of stock due to a sudden run on an item, they can typically order more.

        eBay doesn’t have this problem because you can submit your bid using a timestamp, and then let the auction process sort out who the winner is over a longer period.

        (And before you ask, no, I have no involvement with Moshtix – I just get annoyed when people make bad assumptions that throwing more resources at a problem solves everything)

  2. thepurplesquint says:

    I wholeheartedly agree with you Tali3sin.
    The system was revolting. Two of us spent 4.5 hours trying to buy tickets, being booted from the queue repeatedly before we actually managed to get tickets, being some of the lucky few.
    Also revolting was the fact that moshtix outlets were not allowed to sell tickets face to face. Their phone lines were engaged constantly.
    Either install the ISDN with the capability of recieving calls, have a decent protocol for selling online or sell them in your outlets.

    A disgrace, even though I have tickets, I want an apology for the amount of work time I wasted trying to buy them.

    Apologies in song always work better.

    • Paul says:

      Thanks P-Squint, I’m really looking forward to (hopefully) hearing that song 😀

    • Reality time says:

      On the other hand, if it were the olden days and you had to actually go to an outlet and line up to get your tickets, you would have had to take a whole day off work! Significantly more expensive than wasting a couple of hours dealing with a temperamental website.

      I’m not defending the ticketing companies, on the contrary I am well acquainted with how they work and harbour a rather deep resentment of their system. But them’s the breaks unfortunately.

  3. Erikajoy says:

    It’s not about the Ticketing system (we all know that SUCKS). Censoring comments on your social media sites is social media FAIL. They had a brilliant oppurtunity to use their social media outlets for GOOD, but completley screwed it up. Great post.

    • Paul says:

      Totally missed your post there Erikajoy, but yeah, they could have turned things around somewhat – helped people understand what was going on…. and did the opposite.

  4. Reality time says:

    Look guys, Moshtix knew this was going to happen, as should have almost every ticket purchaser. This sort of thing happens to EVERY ticketing company whenever any big event goes on sale. Anyone who thinks they can ‘just jump online and buy a ticket’ to an event that has 32,000 tickets available and at least four times that many people scrambling for them has got to be (to quote Darryl Kerrigan) ‘dreamin’! Of course their phone lines are going to be engaged – they probably only have about 20 people in their call centre!

    Sure Moshtix don’t win a gold star for their social media management in amidst a meltdown, but I can see how temporarily disabling Facebook comments would have seemed like a good idea at the time. We’re not dealing with Ticketek or Ticketmaster, two major international companies.

    joelyrighteous is on the money in saying that if the system fails, it fails for everyone and everyone has an equal chance of trying to get tickets in the maelstrom. Sure it can be frustrating, but then try to be a little less nub.

    • Paul says:

      Fair enough, but I would think that a smaller company who relies more on building a strong community to push sales would be a little more savvy about managing their channels.

      The point here is that they should very clearly own up to the mistake. It’s funny how attitudes towards a brand when they’re willing to own their issues, work toward fixing them, and communicate it to their customer/fanbase.

      • Reality time says:

        That’s what I thought too, but then I checked their website and in the info section is states “moshtix is part of the News Digital Media Group”. In a way that makes it even more ironic that they had a social media fail!

    • Paul says:

      Oh man, I was unaware of the News Digital Media Group link. Yep, that makes it worthy of a double facepalm.

  5. I’m at a loss as to why these ticketing companies do not conduct proper stress-testing for these kind of events. They knew that there would be huge demand. They knew how many tickets were available. The entire system has been built EXTREMELY poorly. Poorly to the extent that the same page that said “DO NOT REFRESH THIS PAGE OR YOU WILL LOSE YOUR PLACE IN THE QUEUE” was using Javascript to refresh the page every 30 seconds (not only resulting in people losing their queue place, but also SMASHING THEIR SERVER for each page load). Poorly to the extent that I was able to look at their code & determine how to jump the queue entirely.

    An apology means fuck all. Who cares. People are going to buy from them next year. What they really need to do is hire some real developers.

    • Reality time says:

      There is a very simple answer – they don’t have to. Not one bit. Whenever the demand significantly outweighs the supply, the supplier can pretty much do whatever they want to achieve their goal – in this case selling all the available tickets. As this is a given before they even go on sale, they have no need to improve their systems, especially when it would involve a significant financial investment.

      Ticketing companies are just middlemen for the promoters. All they’re obliged to do is fulfill the requirements of the contract they have with the promoters. It would be totally illogical for them to heavily invest in infrastructure to enable a hassle-free purchasing facility when they won’t make any money from it.

      But back to the topic of the post, all Moshtix had to do was connect with their users through social media in a way that showed (or pretended to show) that they care and are doing something about the ‘problem’. For example make a status update on Facebook saying something like ‘Wow, you are all super keen to secure your Splendour in the Grass tickets! So keen that our servers are having a bit of a wobbly! We’re really sorry some of you are having trouble and we’re doing our best to fix things. Keep trying guys, we will too!’ Of course that’s total rubbish, but all they had to do was pretend to show a little empathy, it goes a long way!

      • jayphen says:

        The only reason they don’t have to is because they are all equally as bad – there is no strong competitor out there that is doing things properly. The fact that this is an issue and that “they don’t have to” is a clear reflection of how far behind Australia when it comes to technology & matters like these.

        There are elastic cloud services out there that can be utilised for these kind of scenarios. Whether this should be in the hands of the promoter or the outlets I am not sure, but to just throw your hands up and say “them’s the breaks” is absurd. We’re paying promoters and outlets for this service.

        Moshtix acknowledging that there was an issue would have gone some way to calm the masses, but would not have made any difference at all in the end. The same people would have missed out on tickets. The same people would have been left frustrated with the substandard service. Social media is not the magic pill here.

        How many tickets were sold for the event? 30,000? That is $330,000 from one event that could go towards improving their system and implementing something that has the potential to be more scalable. This does not necessarily mean they have to invest in permanent infrastructure; just have that option for an elastic cloud-based solution for the bigger events.

      • Rob says:

        I agree completely with Jayphen – apologies mean nothing, and the response ‘they don’t have to care’ is short sighted and weak. The fault here lies with Moshtix, not splendour, but it will be splendours fault if they choose them next year – and hopefully people will make their protests BEFORE the event, if they choose moshtix as their ticketing agent again. They will remember the last year when it was IMPOSSIBLE for them to purchase tickets to the event despite doing the right thing and logging on at 9am with their credit card in hand, only to be met with hours of grief and no tickets.

        I hope they DON’T say sorry, so that people will remember next year. This is not an impossible problem to fix at all, we are in an age of elastic computing. Remember there are MUCH bigger festivals in the US/Europe (coachella, ATP, nature one, etc) who manage to deal with much larger numbers of people.

        This was an utter disgrace, and your response is too, Reality Time.

    • Paul says:

      I’m not sure anyone is saying it’s a cure-all, just that it would have helped alleviate some of the ill-feeling generated by the lack of/restriction of communication.

  6. stephanlange says:

    Paul – I hope you sending Moshtix a bill for your advice – completely agree with you – let’s see how they handle this – great post

  7. angry says:

    “As someone who has been attending festivals for years and years and has bought tickets online for as long as you’ve been able I’ve come to expect website outages as the norm”

    To say that we should ‘expect’ this type of situation is bullshit. What? So we should expect to have to deal with the incompetece of a company because they don’t want to shell out some money to use a decent server. Fuck off. Furthermore, what the fuck is a booking fee. If I am going to pay a booking fee, I want the booking system to damn well work.

    • Paul says:

      Strong words there, but I agree. Booking systems in other countries seem to manage somehow (not always, but more often)… so why shouldn’t we expect the same level of service?

  8. david wesson says:

    Moshtix and splendor need to accept some responsibility for this and acknowledge how stressful this is for people trying to get tickets.Saying they do not have enough money to upgrade their server is no excuse but they should let customers know in advance that they may encounter some problems due to the demand and do their best to be fully transparent.One thing they should never forget is that it is their customers that have helped build their brand. I am confident both will do the right thing by their customers and a music video would be hilarious.The beauty of social media is it whilst it may seem to amplify any criticism it also provides brands the opportunity to turn this to their advantage. Not a bad problem to have when your brand is so popular but ignore at your own peril

    • Paul says:

      Great comment David 😀 Thanks! They’re already starting to make minor amends on Facebook with a small apology.

  9. Hater says:

    Trust Jayphen and Joely to respond so quickly. Frothing web 2.0 frothers. Go mac out.

  10. mandi says:

    Disclaimer: this is total pub talk and doesn’t take into account what the lovely people at Moshtix/Ticketek/Ticketmaster etc have already worked out doesn’t work. So in the spirit of the PwC What would you like to change campaign here’s what I’d do.

    1. Stagger ticket sales over four weeks. Obviously will help the crush of people going for tix but also tell people it’s to help those budgeting with monthly/fortnightly pays. Opportunity: spread the buzz of people buying the tickets over 4 weeks. So much talk about Splendour peaks this week and in the announcement week.

    2. Offer VIP area and tickets at extra price but in the 3rd or 4th offer of tickets. Gives people a reason to hold off for a later date, drive more discussion around VIP program. (The Great Escape did this well). Opportunity: VIP area has an acoustic set going all day and the VIPs get great photos, blogs etc to populate content

    3. Get people to pre-register the names and DOBs of the ticketholderwannabes before the sale date. One person logs in for all names and if someone else logs in with the same bunch of names, they get bounced. Most of the traffic is from the crush of 10 people trying to get 4 tickets. Opportunity: Get names for future marketing regardless of success of ticket

    4. Have a plan of attack for all the people who are going to whinge no matter what. Like the people who get annoyed because someone won a free ticket and their profile photo makes it look like they can afford to buy a ticket. Opportunity: keep people happy and push your gift card options so that people will go to sideshows/afford tickets next time

    5. Give me free tickets because I’m awesome. Opportunity: give a ticket to an awesome person.

    Hooray for Fridays!

    • Paul says:

      That’s kind of like you combined all the best aspects of ticket selling for BDO, Great Escape, and added some kind of elusive secret spice – nice one.

      Stephan suggested that Moshtix should pay *me* for advice, but maybe they should be paying you 😀

    • Alma says:

      Mandi – u r a smart chick and all are good ideas… pre-sales and vip tickets are being done by some of the big players already and they’re working in diffusing demand across a longer period of time… plus the big players have invested alot more money in stability of their sites. Dont know why these festivals think they are getting more street cred from b-list ticketing agents like moshtix, when their customers could be getting a better experience with the big two T’s.
      anyway, if i could offer you a job i would

  11. Reality time says:

    At the end of the day we’re all getting totally worked up about a ticket for a crappy festival, one of many that people have the opportunity to attend. So you didn’t get a ticket, so what? So you didn’t have an excellent ‘customer experience’ that exceeded your expectations and was a delight to participate in, get over it!

    Ticketing agencies make fuck all money from selling tickets. If 60,000 people try to buy 30,000 tickets then clearly half are going to miss out no matter what Moshtix or anyone else do. That’s a major part of the marketing strategy, create an event that not everyone gets tickets to in order to create massive hype about it and get everyone talking and making those who missed out be doubly determined to get a ticket the next year.

    Do you people have any idea how much it costs to put on an event like Splendour? Hundreds of thousands of dollars. You’ve got council permits, public liability insurance, artist and crew costs, transport costs, accommodation and flights for artists, visas, marketing, promotion, ticket sales, food vendors, first aid staff, it’s immense.

    All to hang out with a swarm of drunk bogans!

    • Paul says:

      Thing is, there’s no *good* reason why it shouldn’t have been an excellent customer service experience.

      I don’t think anyone’s arguing that everyone was going to walk away happy with a ticket, but there are plenty of reports where people got to the front of the “queue” the server would go down once more, and they’d be at the back.

      So of course people got worked up, complained, and then those justified complaints were deleted and disabled.

      One man’s swarm of drunk bogans, another man’s perfect weekend.

    • angry says:

      we wern’t looking for an experience to EXCEED our expectations, merely one that would meet EXPECTATIONS. That expectation is of a website functioning the way it should.

      Most of the hoo-ha and anger is because we feel cheated. Did we miss out because the Moshtix website was inadequate? Probably – and that in adequacy is what is makes someone angry.

      If the quing system and server ran the way it should and people missed outon tickets purely because they were too far back in the que there would not be this amount of upset – trust me.

    • Alma says:

      Hey R, totally agree…

  12. angry says:

    I especially dislike this:

    “Coincidentally, the day after Splendour went on sale, one of Australias major ticket retailers was criticised regarding availability and performance around a major on-sale, something we empathised with”

    It’s like saying, ‘hey, someone else stuffed up too, this is an acceptable thing within the industry”

    • Paul says:

      That does seem to be exactly what they’re saying, and it’s exactly what it shouldn’t be.

    • Alma says:

      yeah and the difference is how many tickets being sold was astronomical… its like saying, yeah it was hard for me to run 10 metres, but hey, it was also hard for XXX to run 1000 metres so its ok that i suck

  13. c0up says:

    I’d say their booking system sucks beyond belief, but it’s been said. But i’ll say it anyway >.<

    Our bad ticketing experience didn't end there however… We tried to buy a 5th ticket [in someone else's name], and the system ended up assigning it to the credit card holder, so now we have two tickets in the same name! And of course they refuse to make an edit, and their answer was that we hope when the reselling happens, we can resell one of the tickets and buy another one… *sigh HARD*

    • Paul says:

      Buh?! Resell and buy another one? Surely you would think that having all the appropriate info/sign-off from both credit card holder, and the person whose name it *should* be in would make the process do-able?

      That being said, I don’t know how difficult it is to muck about with transactions in post, but it doesn’t *sound* like it should be tough.

  14. @mikepickard says:

    Just wanted to ‘say’ the word ‘ballot’, because *surprisingly* it hasn’t come up yet.

    Several heavy promoters use that system, and so do a few clued-up smaller ones (hello Golden Plains/Meredith) it works and it’s fair. Glastonbury in the UK has been holding festivals that are bigger than Splendour and for significantly longer, they ballot: and it works. It also means everyone has a *fair* chance, not just those in the privileged position of being able to sit in front of a computer and buy gig tickets at 9am on a working day.

    • Paul says:

      Ballots do seem to work, BDO is a pretty good example of a half-half system. Which I rather like.

      It feels like with just a ballot, you spend a lot of your time worrying about whether you’re actually going to get a ticket or not – whereas with a queue/first come first serve (that works) you know fairly immediately.

      Ballots seem great for people who missed out, or people who would like to go – but won’t be heartbroken if they don’t. First come first serve works for the hardcore fans (as long as the system works). The BDO seems to cater to both fairly well… Unless something changed recently? As I haven’t been in a couple years 🙂

  15. […] compelling as an epic fail may be, it’s still important to shine a light on all the little wins. Here’s one I […]

  16. Thomas says:

    Reality time, you are kidding to suggest the SITG vendors don’t make a packet out of this. Ticket sales alone would surely exceed $10 million, plus all the other benefits of advertising revenue etc. I know this has little to do with Moshtix’s major HEADFUCK, but it had to be said.

    Ticketing agents may well make ‘fuck all’ as you said, but guess what? THAT’S LIFE. If it’s a shitty business and you can’t handle demand, don’t enter it. They are there and they claim a booking fee, so they should probably provide a booking service. I spent a good few hours fucking about trying to get tickets, I didn’t even once get a line to their phone service and I tried a good half-hour (out of curiousty) before the tickets actually went on sale (I use the word ‘sale’ in a loose term).

    Peace

    • Almb says:

      Thomas, dont ever try the phones.. it costs them way too much money to staff a call centre anywhere near enough to give you an even remote chance of getting thru.. u have more chance of winning the lotto.. obscure retail outlets where people might not know to queue or the internet are the only ways

  17. Tim H says:

    I recieved the following error message after entering my credit card details on their system, and getting booted.

    “There was an error creating a booking session.

    This queue possition has expired.

    We appologise for inconvinience”

    I hate to be a grammar/spelling nazi, but that kind of indicates to me the level of quality in their web development.

  18. Reality time says:

    “This was an utter disgrace, and your response is too, Reality Time.”

    Thanks for that Rob. Just so you know, my responses aren’t based on emotive personal opinion, they are based on my extensive knowledge of the ticketing industry as I have been an employee of the biggest ticketing company in the country for a number of years.

    I’m not saying what it should be, or what it could be, I’m telling you straight up what it IS. I know how they work, I know how they think, and I know how they operate.

    The answer to everyone’s questions and gripes is a single word – money.

    Also, never attribute to malice that which can be adequately explained by stupidity.

  19. lnette says:

    OK. Mostix DELETED 2 of my comments about how 3.6 million page impressions = roughly 70 000 people. Not as much as they made out. THEY DELETED MY COMMENTS.

    WHAT THE FUCK!?

    Welcome ‘good or bad’ my ass.

    You took a print screen of me ‘lynette stewart’ – one of my three comments posted. ALL ARE GONE.

    • Paul says:

      Hey Lynette, thanks for getting in touch! Have updated article, and am trying to get in touch with Moshtix about this.

  20. lnette says:

    cancel that, they went though and deleted ALL of my comments.. what the fuck.

  21. lnette says:

    and banned me

  22. Ange says:

    Ok. I know how frustrated everyone is. But when you do the math 60 000+ ppl trying to get 30 000 tickets will mean at least half will miss out.
    And I have firefox and all the others I know on firefox didn’t experience this ‘back to the end of the line’ phenomenon. Maybe moshtix should have recommended people adjust their browsers accordingly? I mean, you can get it as a free download so maybe consider that an option for the future?
    And I can understand the ‘fuck moshtix’ sentiment, but using an alternative ticketing website creates healthy competition. I know I wouldn’t want a single company controlling all concert tickets. *cough* ticketek
    Furthermore, moshtix has an excellent anti-scalping policy. At least I can take solace in the fact that anyone who wanted to go, has tickets, not some oppertunistic pig trying to make a profit on a festvial/event to the people who missed out. I know we wouldn’t get that with ticketek. I have as yet seen a ticket on ebay for splendor. And if it is on ebay, I highly doubt anyone is stupid enough to buy one considering you can’t change the name on the ticket. Groovin’ the moo was handled well and I don’t see Splendor being so significantly different apart for the demand.
    Guys its life, you win some, you lose some.

    • Rachael Lord says:

      Hey guys there are some Splendour in the grass tickets available through the re-sale now.

      Check moshtix.com.au

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