UK Space Agency’s digital goof: Plans Asteroid avoidance using Yorkshire Fencing Company!?

September 21, 2010

It’s been in the news UK now has its very own Space Agency.It’s a serious business and cost 40 million pounds to set up and has 230 million in funds. So how will they prevent disaster and stop asteroids (or NEO’s)? Turns out a small Yorkshire fencing company is the solution (although they probably have no idea about it yet).

image
http://www.ukspaceagency.bis.gov.uk/Discovering-Space/Our-Solar-System/8037.aspx

The UK Space Agency links directly to the SPACEGUARD CENTRE that will save us all if there is a problem. (original page here).

image clip_image002

Welcome to Spaceguard, protector of the earth and asteroid attacks. Yep, they sell fences in Yorkshire…

clip_image004

 

Obviously this is a mistake. Rather an amusing one though…
We think they probably meant to send people to this site http://www.spaceguarduk.com/ not this one http://www.spaceguard.co.uk/

Conclusion:
Digital Marketing Lesson #276: Always check your Hyperlinks 🙂


Lessons in bad Social Media Disaster Management from Chris Brown.

July 22, 2009

The comment below under Chris Brown’s new YouTube video says it all. Whilst Chris attempts to use social media channels to apologise for his recent crimes the comment picks up and alerts others to the fact that Chris is clearly reading from a script. Best use of social media, especially in times where an audience needs to trust what you’re saying requires a level authenticity. If you plan to use social media for disaster management your audience will generally respond better if the presentation is spontaneous, unedited, unscripted, warts n’all included. In this instance Chris Brown has committed several sins: The video is over produced, he’s wearing designer clothing (further distancing himself from real people), the clip has been edited, eye contact with the camera is poor. The result is that he fails to connect on a human level with his audience. His apology appears contrived and the mass volume of responses fails to respond as he probably would have liked, the majority rejecting what they see. 

Watch the Jet Blue clip at the bottom. It’s a good example of ‘how to’ handle a disaster using social media.

image 
Above – users are quick to notice that Chris is reading from a script, and many comment that this likely to have been written by someone else.

image
image
image
image

The result

David Neeleman (ex CEO of Jet Blue) shows how to apologise in a more genuine manner. Unscripted, rough edges, word stumbles, continued eye contact, make this a more believable message for the audience.

Posted by @eunmac