Social and CRM integration

Deck from Telstra’s Karen Ganschow – Executive Director of Relationship Marketing

“Integrating Social Media and Social Networking as part of a Brands overall Customer Relationship Management Strategy”

2 Responses to Social and CRM integration

  1. […] reason for a brand to leverage monitoring in social media in the first place.  Spotted via Telstra – CRM / Social deck View more presentations from […]

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